Criteria for Considering Claims
All Glatfelter Corp products are guaranteed against defects of quality and workmanship. The purchase price will either be credited or the product replaced. Additionally, Glatfelter will honor all reasonable and justified claims when adequate evidence is provided to show the paper was at fault. Such claims should be clearly stated and itemized, giving individual equipment rates and charges where applicable. Whenever possible, the roll label (or a copy) should be attached. Claims may not be deducted from the original invoice unless agreed upon in advance by Glatfelter.
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