What to do when a paper-related problem is encountered...
Step One: Notification
Upon learning of a paper, printing, or converting problem, the customer should contact the appropriate Glatfelter Technical Field Service office promptly to ensure that we can assist with the problem expeditiously. Responsibility for printed product quality lies solely with the printer. Glatfelter will not assume any production charges unless authorized by a Glatfelter Technical Field Service Representative.
If a merchant supplied the paper in question, the merchant should assist the printer in preparing the claim, but it is not authorized to admit fault, nor commit Glatfelter to the settlement of a claim nor obligate Glatfelter legally.
A Glatfelter Technical Field Service Representative must authorize production charges. Glatfelter Technical Field Service Representatives are available 24 hours a day, 7 days a week. To contact a Technical Field Service Representative, please contact our office at:
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232 E. Eigth St
Chillicothe, OH 45601
Phone: (800) 832-6323
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* Available during regular business hours only.
Note: All carbonless claims and calls should be directed to the Chillicothe, Ohio.
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