What to do when a paper related problem is encountered.....

Step Three: Accumulate Specific Evidence
Listed are types of problems and the required documentation needed to evaluate the claim(s):
A)Blanket Contamination: spots, hickies, picking, linting, piling, etc. Remove particles of contamination from blanket or plate with transparent tape. Apply tape to clear acetate or clear film, DO NOT attach to paper. Find the press sheet which contains the original defect and send this sheet, plus one preceding and several succeeding sheets, in consecutive order.
B)Surface Defects: streaks, cuts, scratches, skip coating, etc. Submit 15 consecutive sheets (or 15 feet of roll stock).
C)Appearance Characteristics: gloss, brightness, opacity, formation, shade, etc. Submit 15 consecutive unprinted sheets.
D)Size Variation/Out-of-Square: Submit 15 consecutive unprinted sheets, shipped FLAT.
E)Dimensional Stability (Sheets): misregister, slurring, doubling, wrinkling, etc. Measure the relative humidity of the pressroom. Report outdoor weather conditions if the pressroom is not humidity controlled. Submit a photograph of the unprinted paper showing evidence of tight or wavy edges. Submit 15 unprinted sheets and 15 consecutive printed sheets, shipped FLAT. Mark areas where the defect appears.
F)Dimensional Stability (Rolls): throw length, etc. Measure the relative humidity of the pressroom. Report outdoor weather conditions if the pressroom is not humidity controlled. Submit a minimum of 15 feet of unprinted paper loosely wound and packed in a mailing tube. Include the same amount of printed stock which demonstrates the problem. If the samples in question have been collated, the samples should be packed flat. Identify which ply is in question and include a film positive of the printed image.
G)Feeding/Delivery: curl, moisture, static, related problems, etc. Measure the relative humidity of the pressroom. Report outdoor weather conditions if the pressroom is not humidity controlled. Submit 15 consecutive unprinted sheets. For cut size papers, send a sealed, unopened ream.
H)Printing/Imaging/Ink Drying: receptivity, back trap mottle, etc. Measure the relative humidity of the pressroom. Submit samples of inks and fountain solution. Document color sequence and other pertinent press data. Submit 15 consecutive unprinted sheets and several printed sheets exhibiting the problem.
I)Smashed Blanket/Damaged Plate: Locate and submit the paper, foreign object or other debris that has caused the smash. Submit printed sheets prior to and immediately following the smash. Submit all blankets or plates for which credit is requested.
J)Web Breaks: Submit a sample of both ends of break. Locate the source of the break (slime hole, edge cut, etc) if possible. Indicate how far into the roll the break occurred. Identify where the break occurred (at the infeed, 3rd unit, etc.).
K)Blistering: Submit 15 feet of unprinted paper, rolled into a MAILING TUBE. Submit 15 printed sheets or signatures exhibiting the problem. Include specific details regarding inks, press speed, drier temperature, and web temperature as measured by a pyrometer.
L)Baggy Web: Photograph the web as it enters the first printing unit. Submit 15 feet of unprinted paper, rolled into a MAILING TUBE. Submit 15 feet of printed paper, or 20 printed sheets/signatures exhibiting the problem.
M)Telescoped Rolls: Photograph the end of a roll exhibiting the problem.
N)Failure to Edge Pad (Carbonless Papers): Review correct edge padding procedures as outlined in the current issue of Glatfelter Carbonless "TECH NOTES". Submit a 2-inch lift of defective forms. Identify the adhesive batch number found on the lid of adhesive.
O)Image Intensity (Carbonless Papers): Submit 12 sets of forms exhibiting the defect. If the paper has been tinted by the printer, it is necessary to supply an unprinted, untinted sample for all image intensity problems.
P)Capsule Damage (Carbonless Papers): hazing, bluing. Submit 15 unprinted sample sheets (or 15 feet of unprinted roll stock) exhibiting the defect.