Paper and Presses

Sheeting & Trimming By Customer/User Glatfelter will not accept responsibility for related defects when the paper has been sheeted, trimmed, or retrimmed after leaving the mill. The following defects are considered to be related to the sheeting/or trimming operation. When these are involved in a complaint, the mill will not assume responsibility:
cutter dust
trimmer dust
sheet size variation
out-of-square-paper
bowed edges
shade variation (when sheeting several rolls)
poor mechanical condition
scrap in load
splice in load
cutter wrinkles
mixed grades
mixed basis weights
mixed finishes
web offset grades converted for sheet use

Short Grain Paper When paper is printed with the grain perpendicular to the blanket cylinder axis (short grain), register control cannot be reliably maintained. Associated problems may include wrinkling and excessive growth/shrinkage of the sheets. Glatfelter will not be responsible for problems related to short grain paper printed by sheetfed lithography.


Size Tolerance The following tolerances will constitute good delivery of paper unless otherwise specified on the order:

Sheet Size Tolerance
under 374 sq. in. 0 to +1/32" (.03)
374 sq. in. & over 0 to +1/16" (.0625)
Target .03 variance +/-.03

Roll Width Tolerance
coated ordered size +1/16" (.0625)
carbonless and bond ordered size + or 1/32" (.03)

NOTE: Loads from precision sheeting equipment may give a visual appearance of unevenness, however, precision sheeted paper will be equal to or better than guillotine trimmed paper in sheet-to-sheet squareness and size variation. If precision sheeted paper is later cut to a smaller size, it must be trimmed on all four sides to assure uniformity and squareness.

Return Policy

A Glatfelter Technical Field Service Representative must authorize disposition of all stock. If it is to be returned to the mill, a return authorization number, also may be called a ZRE#, will be issued by the mill accepting the return and must accompany the Bill of Lading. This policy applies regardless of whether the stock is defective, rejected, or recalled as a result of a shipping error.


Shortage

Claims for shortages must be made by the customer within 10 days of the date of delivery. Shortages must be notes on the Bill of Lading, or in the case of rail shipments, on the packing list affixed to the inside of the car. A copy of the Bill of Lading or packing list must be forwarded to:
Glatfelter
Courthouse Plaza NE
Dayton, OH 45463
Attn: Customer Service Dept.
Carbonless_CS@glatfelter.com

Additional Questions

The Glatfelter Technical Field Services Department stands ready to assist in resolving any quality problem as it arises. Please bring to our attention any questions that you may encounter in interpreting this information or the Warranty and Claims Policy of the Glatfelter.