Claim Submission Procedures

Glatfelter is proud of its position as an industry leader in the production of high quality printing and business papers. We are equally proud of our reputation for investigating and resolving customer complaints in a prompt and equitable fashion.

Technical difficulties in printing are always a nuisance. When paper is involved, the process of substantiating a claim can add to the inconvenience. This information is intended to simplify the process by providing guidelines and procedures for documenting and submitting claims for prompt evaluation. It relates to all grades of sheet and web paper sold and distributed by Glatfelter, including coated and uncoated printing papers, cover stocks, ledgers, carbonless and other business papers.

Matters of policy, while inherent with this guide, are fully described in Glatfelter’s Warranty and Claims Policy statement.