Glatfelter's Warranty and Claims Policy

Glatfelter prides itself in providing quality printing, converting papers, and coatings. The following statement of our Warranty and Claims Policy is intended to assist our customers in understanding the terms of our warranty, the circumstances under which we will honor claims, and the procedures for making claims.

All claims involving Glatfelter's products must be made in strict accordance with the procedures set forth in this policy. Failure to follow these procedures will result in a disallowance of a customer's claim.

A customer must make any claim for shortages within 10 days after the date of delivery to the customer. All other claims must be submitted within 60 days after the date of delivery, or in the case of breach of warranty, within 60 days after the date within the warranty period on which the defect is or should have been discovered. Failure to provide that notice prevents Glatfelter from making a prompt investigation, and unfairly hampers Glatfelter in its assessment of the circumstances. Therefore, customer acknowledges that the failure to provide a timely notice will bar any claim. Other than an action by Glatfelter for the purchase price, any action for breach of any of Glatfelter's obligations must be commenced within 13 months from the date of the tender of delivery by Glatfelter, or, in the case of a claim based upon breach of warranty, within 13 months from the date within the warranty period on which the defect is or should have been discovered by Buyer, whichever is earlier.

We suggest that, in the case of shipments by truck, shortages be noted on the bill of lading, and in the case of shipments by rail, shortages should be noted on the packing list affixed to the inside of the car. The bill of lading or packing list should then be sent to Glatfelter's customer service department for verification. In many cases, the Glatfelter technical field service department will be able to help you solve any problems that you may experience. Enlist the aid of this department through your sales office when the occasion demands.

If a customer discovers a problem with a Glatfelter product while it is being processed, the customer should stop all processing and notify Glatfelter immediately. Customers who fail to stop all processing and notify Glatfelter or resume processing against Glatfelter's advice do so at their own risk.